Last updated: January, 2022
My Parcel Locker Pty Ltd (“us”, “we”, or “our”) operates the www.myparcellocker.com website,
the www.mplocker.com website and the ‘My Parcel Locker’ mobile application (the “service”).
This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our service. We will not use or share your information with anyone except as described in this document.
Information Collection and Use
While using our service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you. Personally
identifiable information may include, but is not limited to, your email address, name,
phone number, postal address, other information (“personal information”).
The purpose for which we collect personal information is to provide you with the best
service experience possible and for our internal business purposes that form part of
normal business practices. Some provision of personal information is optional.
However, if you do not provide us with certain types of personal information, you may
be unable to enjoy the full functionality of the service.
We may also collect information that your browser sends whenever you visit our
service or when you access the service by or through a mobile device (“log data”).
This log data may include information such as your computer’s Internet Protocol
(“IP”) address, browser type, browser version, the pages of our service that you visit,
the time and date of your visit, the time spent on those pages and other statistics.
When you access the service by or through a mobile device, this log data may
include information such as the type of mobile device you use, your mobile device
unique ID, the IP address of your mobile device, your mobile operating system, the
type of mobile internet browser you use and other statistics.
In addition, we may use third party services such as Google Analytics that collect,
monitor and analyse this type of information in order to increase our service’s
functionality. These third party service providers have their own privacy policies
addressing how they use such information.
We may use and store information about your location, if you give us permission to
do so. We use this information to provide features of our service, to improve and
customize our service. You can enable or disable location services when you use
our service at any time, through your mobile device settings.
Cookies are files with small amount of data, which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored on your
computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all
cookies or to indicate when a cookie is being sent. However, if you do not accept
cookies, you may not be able to use some portions of our service.
We send a session cookie to your computer when you log into your user account.
This type of cookie helps if you visit multiple pages on the service during the same
session, so that you don’t need to enter your password on each page. Once you log
out or close your browser, this cookie expires.
We also use longer-lasting cookies for other purposes such as to display your
content and account information. We encode our cookie so that only we can interpret
the information stored in them. Users always have the option of disabling cookies via
their browser preferences. If you disable cookies on your browser, please note that
some parts of our Service may not function as effectively or may be considerably
Double Click Cookie
use of the DoubleClick cookie enables it and its partners to serve ads to our users
based on their visit to our service or other websites on the internet.
You may opt out of the use of the DoubleClick cookie for interest-based advertising
by visiting the Google Ads settings web page:
We may employ third party companies and individuals to facilitate our service, to
provide the service on our behalf, to perform service-related tasks or to assist us in
analysing how our service is used.
These third parties have access to your personal information only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your personal information to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you. You may
opt out of receiving any, or all of these communications from us by following the
unsubscribe link or instructions provided in any email we send.
Compliance with Laws
We may disclose personal information in special situations where we have reason to
believe that doing so is necessary to identify, contact or bring legal action against
anyone damaging, injuring or interfering (intentionally or unintentionally) with our
rights or property, users or anyone else who could be harmed by such activities. We
will disclose your personal information where required to do so by law or subpoena
or if we believe that such action is necessary to comply with the law and the
reasonable requests of law enforcement or to protect the security or integrity of our
In the event that we sell or buy businesses or their assets, or engage in transfers,
acquisitions, mergers, restructurings, changes of control and other similar
transactions, customer or user information is generally one of the transferable
business assets. Thus, your personal information may be subject to such a transfer.
In the unlikely event of insolvency, personal information may be transferred to a
trustee or debtor in possession and then to a subsequent purchaser.
The security of your personal information is important to us, but remember that no
method of transmission over the internet, or method of electronic storage is 100%
secure. While we strive to use commercially acceptable means to protect your
personal information, we cannot guarantee its absolute security.
Your information, including personal information, may be transferred to — and
maintained on — computers located outside of your state, province, country or other
governmental jurisdiction where the data protection laws may differ than those from
If you are located outside Australia and choose to provide information to us, please
note that we transfer the information, including personal information, to Australia and
process it there.
represents your agreement to that transfer.
Access and Correction
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access
to, and correct, the personal information we hold about you in certain circumstances.
If you would like to obtain such access, please contact us on the details set out
operates alongside and do not replace other informal or legal procedures by which
an individual can be provided access to, or correction of, their personal information,
including the requirements under the Freedom of Information Act 1982 (Cth).
Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a
complaint about any alleged breaches of privacy. In order to lodge a complaint with
us, please contact us using the details above with the following information:
– Your name and address;
– Details of the alleged breach of privacy; and
– URL link to the alleged breach of privacy (if applicable).
Please allow us 30 days to investigate your complaint, after which we will contact you
immediately to resolve the issue.
Retention of Information
We retain information for as long as required, allowed or we believe it useful, but do
not undertake retention obligations. We may dispose of information in our discretion
without notice, subject to applicable law that specifically requires the handling or
retention of information. You must keep your own, separate back-up records.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click
on a third party link, you will be directed to that third party’s site. We strongly advise
We have no control over, and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.
We collect limited information on persons under 18 years of age for the purpose of delivering packages to them.
If a parent wishes us to remove a child from our system via a support request we will only record their name and
mobile phone number to ‘opt out’ a user for any future deliveries.
You warrant that you are able to give consents under Australian Law or, in the event
that you do not have the capacity to give consent, you warrant that your guardian or
You hereby expressly and voluntarily grant your informed consent to us to deal with
your personal information in accordance with the terms and conditions of this Privacy
Policy. Should you retract your consent, please contact us. If you retract your
consent, you acknowledge and agree that failure to provide certain types of personal
information may not give you access to the full functionality of the service.
Email: [email protected]