Last updated: September, 2020
This page informs you of our policies regarding the collection, use and disclosure of
personal information when you use our service. We will not use or share your information with anyone except as described in this document.
We use your personal information for providing and improving the service. By using
the service, you agree to the collection and use of information in accordance with
Policy has the same meanings as in our Terms and Conditions.
Information Collection and Use
While using our service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you. Personally
identifiable information may include, but is not limited to, your email address, name,
phone number, postal address, other information (“personal information”).
The purpose for which we collect personal information is to provide you with the best
service experience possible and for our internal business purposes that form part of
normal business practices. Some provision of personal information is optional.
However, if you do not provide us with certain types of personal information, you may
be unable to enjoy the full functionality of the service.
We may also collect information that your browser sends whenever you visit our
service or when you access the service by or through a mobile device (“log data”).
This log data may include information such as your computer’s Internet Protocol
(“IP”) address, browser type, browser version, the pages of our service that you visit,
the time and date of your visit, the time spent on those pages and other statistics.
When you access the service by or through a mobile device, this log data may
include information such as the type of mobile device you use, your mobile device
unique ID, the IP address of your mobile device, your mobile operating system, the
type of mobile internet browser you use and other statistics.
In addition, we may use third party services such as Google Analytics that collect,
monitor and analyse this type of information in order to increase our service’s
functionality. These third party service providers have their own privacy policies
addressing how they use such information.
We may use and store information about your location, if you give us permission to
do so. We use this information to provide features of our service, to improve and
customize our service. You can enable or disable location services when you use
our service at any time, through your mobile device settings.
Cookies are files with small amount of data, which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored on your
computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all
cookies or to indicate when a cookie is being sent. However, if you do not accept
cookies, you may not be able to use some portions of our service.
We send a session cookie to your computer when you log into your user account.
This type of cookie helps if you visit multiple pages on the service during the same
session, so that you don’t need to enter your password on each page. Once you log
out or close your browser, this cookie expires.
We also use longer-lasting cookies for other purposes such as to display your
content and account information. We encode our cookie so that only we can interpret
the information stored in them. Users always have the option of disabling cookies via
their browser preferences. If you disable cookies on your browser, please note that
some parts of our Service may not function as effectively or may be considerably
Double Click Cookie
use of the DoubleClick cookie enables it and its partners to serve ads to our users
based on their visit to our service or other websites on the internet.
You may opt out of the use of the DoubleClick cookie for interest-based advertising
by visiting the Google Ads settings web page:
We may employ third party companies and individuals to facilitate our service, to
provide the service on our behalf, to perform service-related tasks or to assist us in
analysing how our service is used.
These third parties have access to your personal information only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your personal information to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you. You may
opt out of receiving any, or all of these communications from us by following the
unsubscribe link or instructions provided in any email we send.
Compliance with Laws
We may disclose personal information in special situations where we have reason to
believe that doing so is necessary to identify, contact or bring legal action against
anyone damaging, injuring or interfering (intentionally or unintentionally) with our
rights or property, users or anyone else who could be harmed by such activities. We
will disclose your personal information where required to do so by law or subpoena
or if we believe that such action is necessary to comply with the law and the
reasonable requests of law enforcement or to protect the security or integrity of our
In the event that we sell or buy businesses or their assets, or engage in transfers,
acquisitions, mergers, restructurings, changes of control and other similar
transactions, customer or user information is generally one of the transferable
business assets. Thus, your personal information may be subject to such a transfer.
In the unlikely event of insolvency, personal information may be transferred to a
trustee or debtor in possession and then to a subsequent purchaser.
The security of your personal information is important to us, but remember that no
method of transmission over the internet, or method of electronic storage is 100%
secure. While we strive to use commercially acceptable means to protect your
personal information, we cannot guarantee its absolute security.
Your information, including personal information, may be transferred to — and
maintained on — computers located outside of your state, province, country or other
governmental jurisdiction where the data protection laws may differ than those from
If you are located outside Australia and choose to provide information to us, please
note that we transfer the information, including personal information, to Australia and
process it there.
represents your agreement to that transfer.
Access and Correction
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access
to, and correct, the personal information we hold about you in certain circumstances.
If you would like to obtain such access, please contact us on the details set out
operates alongside and do not replace other informal or legal procedures by which
an individual can be provided access to, or correction of, their personal information,
including the requirements under the Freedom of Information Act 1982 (Cth).
Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a
complaint about any alleged breaches of privacy. In order to lodge a complaint with
us, please contact us using the details above with the following information:
– Your name and address;
– Details of the alleged breach of privacy; and
– URL link to the alleged breach of privacy (if applicable).
Please allow us 30 days to investigate your complaint, after which we will contact you
immediately to resolve the issue.
Retention of Information
We retain information for as long as required, allowed or we believe it useful, but do
not undertake retention obligations. We may dispose of information in our discretion
without notice, subject to applicable law that specifically requires the handling or
retention of information. You must keep your own, separate back-up records.
Our service may contain links to other sites that are not operated by us. If you click
on a third party link, you will be directed to that third party’s site. We strongly advise
We have no control over, and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.
We collect limited information on persons under 18 years of age for the purpose of delivering packages to them. If a parent wishes us to remove a child from our system via a support request we will only record their name and mobile phone number to ‘opt out’ a user for any future deliveries.
You warrant that you are able to give consents under Australian Law or, in the event
that you do not have the capacity to give consent, you warrant that your guardian or
You hereby expressly and voluntarily grant your informed consent to us to deal with
your personal information in accordance with the terms and conditions of this Privacy
Policy. Should you retract your consent, please contact us. If you retract your
consent, you acknowledge and agree that failure to provide certain types of personal
information may not give you access to the full functionality of the service.
Secure Parcel Lockers
Last updated: September 2020
At My Parcel Locker it’s important that we keep our legal agreements simple, transparent and easy to understand. For that reason:
Your first step… you need to register
In order to use our services, you must first register at www.mplocker.com or download our App “My Parcel Locker”, available for both IOS (App Store) and Android (Play Store). You must provide us with complete and accurate user information as required upon registration. It is your responsibility to inform us or make any changes by editing the information directly on the App. We may use this information to identify a parcel for delivery or pick up.
Everyone is welcome
All Couriers are welcome to use our parcel lockers including individuals or companies using our ‘Deposit’ facility.
We will notify you
We will let you know when a parcel has been delivered. You will receive an SMS, email and push notification. When we notify you that a parcel has been delivered, you will need to collect it within the free parcel pick up period. (this is contained in your text message when you receive a delivery) or you will be charged for each 24 hour period or part thereof after the free parcel pick up has elapsed. The fees will be charged according to the user plan that you are on. If the parcel is left for longer than 14 days it may be returned to the sender.
Help us to help you
When you use the parcel locker you must help us and comply with all reasonable user
instructions and signage. It makes everyone’s job easier and in the end it helps you.
It’s your parcel now
We want to be absolutely clear that as soon as your parcel has been retrieved from the parcel locker using the SMS pin code or QR code, your parcel will be deemed as delivered by My Parcel Locker Pty Ltd. We do however accept limited responsibility where it can be proven without doubt that your parcel was damaged as a direct result of storing it in the parcel locker.
We will look after your parcel
My Parcel Locker Pty Ltd takes responsibility for your parcel from the moment that a deposit is made into the parcel locker until it is retrieved. If it is proven that your parcel was stolen or requires repairs as a direct result of being stored in our parcel locker, we will pay up to a maximum of $150.00 to replace or repair your parcel at our discretion. We do not accept responsibility for parcels that are damaged prior to depositing into the lockers, or parcels that are damaged when depositing into our lockers such as larger parcels being forced into lockers that are too small, or parcels being thrown or handled in a manner that would cause damage when being deposited into the lockers. The same applies when retrieving parcels – where parcels are dropped or handled in a manner that would cause damage when being retrieved. If the parcels have been deposited and retrieved in a correct manner as above, then any claim may only arise if the parcel locker shows evidence of being damaged or interfered with, through disaster events such as fire, flood or the lockers being forcefully opened and parcels stolen or damaged.
Security Cameras (CCTV)
Our lockers have a camera that records a snapshot each time a locker door is opened. This is saved to our cloud storage system within Google Sydney data centre. The snapshots are available to MPL staff and any authorised building representatives for the site via the dashboard interface.
A second system uses an onboard network video recorder (NVR) to record motion sensitive video only to the onboard NVR hard drive which keeps approximately 1 months of footage. This recording may be used to assess any claim. It can be used by My Parcel Locker staff to verify proof of delivery, or rectify errors made by Couriers/users. Footage is not shared with any third party without the consent of the authorised building representative.
Claims need to be made within 48 hours
All claims need to be made within 48 hours of the parcel being retrieved from the locker.
We will credit your user account
We provide a credit where it is established that the service was not available or not provided to an acceptable standard. All recharges are considered a pre-payment and therefore cannot be refunded or transferred.
Topping up or recharging your account
Credits can only be used for any My Parcel Locker device. Credits can be used at any time and do not have an expiry date. You may recharge your prepaid account at any time by registering your credit card and recharging on the “My Parcel Locker” App or online at www.mplocker.com. The fees are subject to change from time to time.
Your continued use of the parcel locker service following the date we introduce or increase
any fee, will mean you accept and agree to pay the relevant fee in consideration of the
continued provision of the service.
When something is not working
Factors affecting availability and performance such as network coverage, may determine the availability and performance of certain products, services and functions. Some mobile devices may not be compatible with our network and systems.
Talk to us first
We love what we have created here and are happy to share it with you. But to be fair, unless otherwise indicated, we own and/or licence from third parties all rights, title and interest and all material in this App and website. Please be our guests and view the material on the App and website but please do not change any part of it, copy or sell its content without asking permission from us first.
SMS Pin Code and QR Code for parcel lockers
We will provide you with a unique access code and link to a QR code that you can use to
pick up your parcel, or when you have left a parcel for collection. You must keep your
access code and QR code confidential and you must not provide it to any other person. We will not be liable for any loss or damages incurred as a result of you not complying with this clause.
Sizes of parcel locker compartments
We provide a range of sizes ranging from small to XX large. We leave it to you to select the most appropriate size when you are depositing a parcel. Be careful not to select a locker that is too small as it may damage your parcel and the door may malfunction if there is pressure placed on our electronic locking devices. At the same time please be careful not to select a locker that is too big for your parcel as this reduces the availability for users who require larger parcel compartments. We do not guarantee that there will be, at any given time, sufficient numbers of appropriately sized parcel lockers for your parcel. We monitor our parcel locker availability reports and will endeavour to add extra lockers when we see use increasing demand.
No need for you to sign for deliveries
As part of our service, we provide a unique 6 digit numeric code enabling deliveries that
require a signature to be deposited into the parcel locker. When the Courier delivers your
parcel, the Courier will enter the 6 digit as an electronic signature in the signature panel of
their scanner screen. The Courier will scan this into their system and your parcel will be
deposited into the parcel locker.
If you wish to opt out
If you do not want the system to accept and sign for parcels on your behalf, you must choose the “opt out” option on the App. If you wish to opt out, your mobile number will be recognized as a user that does not want an electronic signature generated and the parcel will remain with the Courier who will then make alternative attempts to deliver to you.